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**Company Overview**:Docusign brings agreements to life.
Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives.
With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.
Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
**What you'll do**:The Docusign Customer Success Account Manager is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory.
The ideal CS Account Manager is an experienced professional with a full understanding of the SaaS contracting space.
They will resolve a wide range of issues in creative ways.
They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes.
Renewal Managers are responsible for ensuring maximum financial results for DocuSign while strengthening partnerships with existing customers.This position is an individual contributor role reporting to Manager, Customer Success Account Manager.
**Responsibility**- Own and execute win/win negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust- Maximize account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal- Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies- Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product- Management to develop strategies for upcoming renewals- Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors- Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality & Accuracy, CRM Hygiene,- Quotes and Forecasting- Achieve financial and strategic revenue, bookings and billings targets- Evaluate your portfolio to prioritize time to render the most favorable outcomes- Leverage customer data and behavior to assess the health of each renewal**Job Designation**:**Hybrid**:Employee divides their time between in-office and remote work.
Access to an office location is required.
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job