.The Customer Success Account Manager builds customer, partner, and internal stakeholder engagement models.
Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels.
Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions.
Understands, identifies, and aligns Microsoft solutions, and technical capabilities.
Initiates conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Identifies actual and potential blockers to consumption through data analysis and feedback from customers.
**Responsibilities**:Customer Relationship Management- Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels.
Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
Maps internal roles to customer priorities to action the needs of customers.
Holds, maintains, and nurtures internal stakeholder relationships.
Learns how to establish senior/executive internal relationships.
Develops communication techniques for holding business value conversations at customer executive levels.- Builds customer, partner, and internal stakeholder engagement models.
Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.
Develops customer relationships beyond the current Unified Support contract consumers with a focus on understanding business priorities and how they align and realize the business value for customers and Microsoft.- Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions.
Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.Customer Success Leadership- Identifies actual and potential blockers to consumption through data analysis and feedback from customers.
Mobilizes resources to address actual and potential blockers to consumption and associated issues.
Holds accountability for identified consumption milestones and their completion.
Partners with customer to track progress, resolve blockers, and keeps activities on schedule to ensure meeting consumption milestones