We're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent.
At MetaMap, our work is centered on addressing this gap by building an identity data protocol that surfaces merits in the form of legal, financial, and work data.
We're energised by the unlimited potential that comes from this collective coordination, the removal of barriers to access, and the future we're building towards — one that is interconnected and equitable.
- If you believe in our mission to help unlock borderless growth too, come join the _MetaMap_ team!_
**About the role**
A Customer Success Manager is responsible for developing long-term customer relationships that promote retention and loyalty.
Your job is to work closely with customers to ensure they are satisfied, growing, and getting value from the services provided.
CSMs are the customer's first point of contact and advocate.
Internally, you represent the VOC (voice of the customer) and are key to product/service improvements.
Your duties will include a broad range of tasks such as nurturing customer relationships through proactive engagements, implementing success programs, upselling and cross-selling to our customer installed base, and managing renewals.
**Key responsibilities**- Be the primary contact and advocate for a book of business of customers.- Sustain business growth and profitability by maximizing value.- Maintain a revenue base by managing account retention and renewal- Drive upgrade revenue from new product feature adoption and expanded usage- Work as part of the team to improve processes and develop strategies for scale and growth- Work closely with product, support, onboarding, sales, and other departments in order to improve customer satisfaction with our solution
**Skills & Experience**- Speak Spanish and English fluently- Prior experience with sales and/or account management teams- A verifiable track record of consistently meeting and exceeding revenue goals- Consultative, problem-solving, and issue resolution skills- Clear and articulate communication skills and the ability to effectively drive a conversation- The ability to thrive in a fast-paced environment- A high degree of organizational skills- Passion for customer service- Self-driven and proactive in nature- Curiosity in understanding how varied businesses and industries work
- Nice-to-have:_- Can communicate effectively in proficient Portuguese- Have SaaS business acumen/Experience in SaaS business
MetaMap is building tools that power a borderless world where everyone has equal access to opportunity based on their merits.
As a proud equal opportunity employer, we live by these same values, celebrate diversity, and are committed to creating an inclusive environment for all of our employees.
We are also committed to a fair and inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.
We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.