.Who We Are:HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, "all things marketing" operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.Who You Are:This role is 100% remote for residents of Mexico.What You Will Be Doing:- Listen and fully understand customer requirements and 'pain points' and translate customer requirements into implementation plans.- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.- Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.- Working with other departments and personnel to ensure information on customer needs are communicated.- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.- Assist in Educational webinars, workshops, and more.- Staying up to date with product features and releases.- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.- Updates customer journey playbooks.- Demonstrate technical acumen to convert plans into workable solutions.- Communicate a passion for customer success with a team player attitude.- Monitor, anticipate, and exceed customer adoption and usage metrics (i.E., renewals and net promoter scores).- Conduct analysis of approved customer content and create a transition plan or migration plan.- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.- Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.- Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.- Actively lead the consulting engagement throughout the implementation.- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.- Handle basic support requests during the implementation phase.- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.- Always looking for ways to improve our onboarding delivery.- Maintain product knowledge and consistent education.- Cross-training with other success functions