.Description:A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.The goal is to create a SaaS product from the ground up in a public cloud framework.Requirements:QualificationsBachelor's degree required3-5 years of technical experienceProven work as a technical subject matter expertKnowledgeable with CRM systems, preferably SalesForce.Com and GainsightProficiency with O365 toolsExcellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers at once.Task oriented with the ability to prioritize and shift focus based on customer needs.Ability to engage with C level executives and ability to take feedback from all levels.Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.Job Responsibilities:Job SummaryAs a Customer Success Advisor, you'll work closely with Customer Success Managers and cross-functional teams to define and implement processes that scale, follow our best practices, and reduce technical debt. This position requires a mixture of project management, organizational, problem-solving, advisory, and technical skills. The ideal candidate will be comfortable working with a vague set of business requirements and turning them into efficient and elegant solutions. You'll think about the implications of the changes you make to other workflows in the system, and architect effective and efficient solutions so they'll be adaptable for potential future enhancements.Duties and ResponsibilitiesDesign and implement innovative technical processes to ensure customers experience a maximum return on their investment.Understand an in-depth knowledge of Imprivata's full product portfolio and integration points.Make recommendations to improve the effectiveness and efficiency of the products for Customers.Partner with Product Management to share the roadmap and new feature functionality with the Customer Success team.Create and maintain customer facing "Best Practices" for product features.Provide technical and application expertise for customers to support post-sales adoption of products and services.Address all product and application related queries, concerns, and problems in a timely manner