Customer Success Analyst

You are passionate about giving the best customer service. As a Customer Success Analyst, you will be responsible for accompanying the client in the most important process of their life: the purchase of a house through a mortgage loan. You will be the one who is from start to finish with the client from approved leads through our platform to the stage of procedures with a notary to schedule the signature. You will work with the Growth and Customer Success teams to provide the best customer service to obtain a mortgage loan. We need people who are willing to do anything for our customers and who can adapt to new ways of making sales without resistance to change.**Requirements**:- Availability of flexible hours according to demand.- Customer-centricity mindset.- Excellent verbal and written communication.- Passion for sales-oriented customer service processes.- Excellent social relationships through digital media.- Communicate ideas.- Verbal and written communication in a sales process.- Managing business objections to achieve a successful sale.- Proactive.- Growth mindset.- Receive feedback effectively.- Work based on goals.**Responsibilities**:- Own the leads from Mid Funnel to Low Funnel.- Reflect the progress of leads in the CRM (HubSpot).- Give feedback to the Growth and Product areas, in order to improve the sales flow.- Availability to advise the client to obtain a mortgage loan.**Benefits**Private Health Insurance (Seguro de Gastos Médicos), Training & Development, Christmas Bonus (Aguinaldo)