About UsHelpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines. We specialize in offering top-notch Customer Experience and Operational Support to modern businesses. Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.Looking for:A motivated self-starter who thrives in an ambiguous environment with an ever-changing product Team player with proficiency in communication skills– both internal and externally Strong attention to detail with consistent quality of work Effectively manages time and completes assigned work within appropriate deadlines Primary Responsibilities:Troubleshoot basic issues and think creatively when solutions are unclear Utilize a specialized form-building tool to convert submitted PDF/ Word Documents into a digital format Enter, analyze, and report on various groups of data Provision new user accounts to support the Onboarding Team Be a resource and connection for the rest of the organization (Support, Sales, Onboarding, Product, Engineering, etc...)Collaborate with cross-functional teams to solve customer problemsQualifications:1+ years experience in an office setting, clerical work, or applicable technology-based roleExperience in data entry or document conversion is a plus Direct customer service experience is a plus Strong verbal and written communication skillsHigh attention to detailAbility to be self-motivated and operate in ambiguous situationsEffective time management Strong self-starterStrong written and verbal communicationResourcefulNaturally CuriousDetail-orientedTeam Player#J-18808-Ljbffr