.At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.Customer Success AssociateWhy We Have This RoleThe mission of the Customer Operations organization is to help our customers, both internal and external, deliver extraordinary business results.The CSA role is pivotal in this mission to ensure our business reports healthy revenue and enables customer-facing teams to prioritize their time towards high risk and high need accounts. Central to success is a thriving partnership with our customer-facing account teams, allowing us to efficiently scale Qualtrics' services to more customers. We are the "get it done" team.How You'll Find SuccessYou'll know you're doing a great job in this role when:You maintain a high utilization score, a healthy billings attainment, and strong customer satisfaction.Provide critical, value-added deliverables to our XM Success team and customers to help them realize maximum value from the Qualtrics partnership.You help retain and expand client subscriptions, the lifeblood of the SaaS business model.You drive the renewal process forward, from reaching out to our internal customer-facing teams to coordinate a renewal process, to working directly with the client to confirm a renewal.We are looking for candidates to help us not only get things done in the current process, but also to improve processes to make our entire company continuously more efficient.How You'll GrowProblem-Solving Skills: As a Customer Success Associate, you will learn to actively listen, analyze data, and develop tailored solutions to address business and customer challenges effectively.Cross-Functional Collaboration: Working closely with other departments, you will develop valuable cross-functional skills, gain a holistic understanding of the business, and learn from experts in various areas, paving the way for career growth.Developing a Bias for Action: You'll learn how to prioritize the needs of your stakeholders and take prompt, proactive steps to drive success and satisfaction.Things You'll DoPlay a role in identifying opportunities to streamline and improve business-critical processes.Partner with our customer-facing account teams to deliver incredible customer and business impact by supporting them to optimize the entire renewal journey.Surface and present actionable insights for the XM Success team to support Book of Business management and planning.Engage with internal stakeholders and systems to ensure timely renewals and account health data capture
