.Visit.Org is looking for a passionate and ambitious Customer Success Associate, Self Serve located in the LATAM region to join our remote team. The Customer Success Associate, Self Serve will execute operations to help effectively and efficiently serve our corporate partners in supporting our events in the US time zones. The ideal candidate is empathetic and enjoys problem-solving. They also have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment.Please note: This is a remote, Mexico-based 40 hr/week contract position that requires working hours from 9:00 AM - 5:00 PM EST.What Motivates UsThere is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We're driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.When You Join the TeamYou'll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we're building this thing together.You'll combine passion, purpose, and a paycheck—Visit.Org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.About Visit.Org:Visit.Org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.Org provides HR, DEI, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.Responsibilities:Customer Onboarding Support: Assist in guiding new self-serve customers through the onboarding process by providing them with necessary resources and support.Customer Engagement: Help maintain proactive communication with customers to understand their needs, provide basic support, and ensure they are utilizing the platform effectively.Support & Troubleshooting: Respond to customer inquiries and issues, escalating complex problems to senior team members as needed.Customer Training Assistance: Assist in the development and delivery of training materials, webinars, and resources to help customers make the most of our platform.Customer Feedback: Gather and report customer feedback to the senior team, helping identify areas for improvement.Retention & Growth Support: Monitor customer usage and engagement, flagging any concerns to senior team members for further action
