Customer Success Coordinator

Posted Tuesday, August 27, 2024 at 6:00 AM PURPOSEThe Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with WWEX Group as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience with WWEX Group. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.ESSENTIAL DUTIES & RESPONSIBILITIES Ensure all account activities are in accordance with established standard operating procedure for their assigned account Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with WWEX Group (or customer-specific contract) states Work directly with Carrier Sales to ensure they are following the customer's SOP guidelines Capable of stepping in and managing their account(s) in the absence of respective team members Respond to all customer emails and phone calls within a timely fashionREQUIRED KNOWLEDGE/SKILLS/ABILITIES Extremely detail-oriented and goal-focused Willingness to learn on-the-fly while retaining coaching and training Proactivity toward daily tasks Available after-hours for any necessary customer urgent issues and needs that may occur Exceptional time management and organizational skills Demonstrate excellent written and verbal communication skills Excels in team-based environment Required to work a hybrid schedule including in-office hoursQUALIFICATIONS/EDUCATION Associate's or bachelor's degree preferred 1-2 years' experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred#J-18808-Ljbffr