Customer Success Data Analyst Sr II IRC250086Job: IRC250086Location: Mexico - GuadalajaraDesignation: Associate Specialist EngineerExperience: 5-10 yearsFunction: EngineeringSkills: Data Science, MS Office Suite (including MS-Excel), SalesforceWork Model: HybridGlobalLogic familyExpand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation!We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors.
GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.Requirements:About you:Business degree in data science, business or related fieldStrong familiarity with CRM systems admin and reporting: Salesforce, GainsightAbility to align analysis with business overall goalsAnalytical mindset with problem-solving skillsStrong understanding of statistical techniques and methodsExpertise in MS ExcelJob Responsibilities:Responsibilities/Role:Strong statistical analysis understanding and proficiency to help draw meaningful insights from the data for CSM Desk TeamAbility to dive deep into datasets to identify correlations, insights, trends supporting proactive program executionProficiency in data analyst tools and knowledge of database systemsSupport Desk case and queue metric tracking and dashboard development: Salesforce, GainsightCreate visualization of data communicating the insights to stakeholders to make informed decisionsAbility to effectively communicate complex findings or recommendations to leadersAttention to details in order to provide accurate and reliable data analysisCollaboration across teams to execute on data-driven programs and insightsAbility to conduct root cause analysis to help CS team understand customer issues and recommend solutionsSupporting the development of predictive models to analyze and forecast customer behaviorWorks with Manager and Team Lead to support various proactive and reactive motion planning and evaluationsWhat We OfferExciting Projects: Come take your place at the forefront of digital transformation!
With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings.Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.Apply Now#J-18808-Ljbffr