**Customer Success Engineer**:**About Brillio**:Find your passion and build your career with Brillio.**Location**: Mexico Remote**The Opportunity**:Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectivesAssist customers in implementing custom integrations and workflows to ensure are fully integrated into their security operations centerBe the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teamsServe as a customer advocate in influencing product roadmap and improvementsCoach customers on how to establish and manage their Cloud Security Change Management/ Governance/ Center of Excellence programIdentify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as neededDevelop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needsPerformance metrics CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement**To succeed, this role's responsibilities would involve the following**:**Must have skills**:Relevant work experience in pre- or post-sales, support, customer success, consulting or similar rolesRequired experience with supporting endpoint software productsStrong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)Experience with endpoint security software is a plus (Antivirus, DLP, IPS, NAC).Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)Strong consulting and project management skills, with validated results working as a trusted advisorEqual Employment Opportunity DeclarationEOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National OriginKnow what it's like to work and grow at Brillio: Click here