**WHAT WILL YOU DO**:This role requires a mix of client-facing skills and some technical capability. Most importantly, it requires a can-do attitude, proactivity, conscientiousness, and superb attention to detail, to ensure that you find efficient ways of working, actioning client requests accurately in a timely manner, and providing the best level of customer service.- Create project plans for customer onboarding, input all the necessary project timelines and deadlines, and regularly follow up with internal departments to ensure these milestones are met- Supporting customers onboarding including but not limited to - sending marketing collateral, providing product demos, answering customer questions- Preparing customer usage reports/value-for-money reporting to support customer renewal decisions- Following up on pricing requests with the content operations team to ensure these are delivered to customers within 2 weeks.- Creating QBR decks - gathering the necessary data from our database, platform, and internal teams to create Google Docs presentations communicating customer value- Drafting, scoping, and submitting internal requests to other teams using ClickUp and following up to ensure these are completed- Running QA checks on titles and responding to the customer or raising necessary bugs to our engineering team- Be available as cover for the CSM when they are out to be the point of contact for customer requests (holding responses within 2 hours)- Complete ad-hoc tasks as assigned by the Customer Success Manager and provide regular updates on task status**Requirements**:YOU HAVE- Willingness and excitement in learning about all of the Client's full range of services.- A strong grasp of Google Sheets will be helpful with the reporting work you'll be responsible for.- Strong verbal, written, and grammatical English fluency.**Benefits**- PTO (Personal Time off)- Mental Health Support- Private Health Insurance- Life insurance- Learning and development program- Career plan