.Every day we send thousands of people home 10 minutes early by taking the hassle out of their companies spend with magical features.
We are looking for a passionate and customer-focused individual to join our Support and Success department as a Customer Success Representative.
As a Customer Success Representative, you will play a crucial role in ensuring our customers have a positive experience with our product and services.
**The Role**- Build strong relationships with customers, understanding their needs and providing solutions to ensure their success with our product.- Proactively engage with customers to provide product demonstrations, training, and support.- Identify opportunities for upselling and cross-selling our products and services to existing customers.- Collaborate with internal teams to resolve customer issues and ensure timely resolution.- Collect and analyse customer feedback to identify trends and areas for improvement.- Take responsibility for customers in the North American time zones.
**The Profile**- Prior experience in a customer-facing role, preferably in a software or technology company supporting finance teams.- Excellent communication and interpersonal skills.- Strong problem-solving abilities and attention to detail.- Ability to work independently and as part of a team.- Passion for delivering exceptional customer service.- **Don't Let Anybody Fail**: This is our way of describing how we value open, frank feedback in all directions.
We coach one-another to success and are never afraid to offer or receive feedback with that aim in mind.
It is especially important because we are a multicultural team and transparent communication is needed.- ** Don't Be An Ars*hole**: Many companies describe this as 'be kind' or 'have empathy'.
Our slightly saltier interpretation is aimed at making sure that while we value transparent communication, at all times we aim to retain empathy in all things with all people.
We are here to do great work as a team.
Check your ego at the door.- ** Wow The Customer**: This is the most cliched of our values and it is used across hundreds of company value statements.
We, however, mean it in a very specific way.
Our goal is to bring a magical experience to our customers.
Our marketing team focuses on finding prospects who are drowning in paperwork and risk.
Our sales team then aims to literally make these people say 'wow' when we see some of the magical features that can save hours and hours of manual effort.
Our engineers and product managers prioritise what we build on whether or not we can really achieve this wow-factor for our customers.- ** Relentless Improvement**: The book 'Happier' describes the secret to happiness as a mix of hedonism and goal setting.
Neither alone are sufficient to a contented life.
Technology is constantly changing and improving, which is why we love it