.Customer Success LeaderWho are we?IPF Digital is a Financial Services company part of IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.Our organizational purpose is to build a better world through financial inclusion, and we see the role Customer Success Leader as being critical in shaping and preserving our organizational culture that is centered around our purpose.At IPF Digital, we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.The roleThe Customer Success role, part of the Operations local team, will manage the relationship with the merchants/partners part of our Paylater business line. He/she will provide all the support to external and internal clients, performing various operational and administrative tasks that support the overall function of the Paylater business line. He/she will ensure that transactions (payments, chargebacks, cancellations, etc.) are processed efficiently, accurately, and in compliance with internal processes and agreements with the merchants.The responsibilitiesResponsible for developing and managing extraordinary relationships with each of the Merchants part of the Paylater business line, i.E., after the Partnerships team has closed the deal, this person will be responsible for the follow-up on the relationship with merchants from commercial, operational, and financial perspectives, making sure that processes are being executed properly, also reconciling accounts and solving discrepancies or errors that may arise from transactions, such as payments, chargebacks, returns, and cancellations.This role will manage the relationship with other departments (stakeholders) such as finance, partnerships, IT, CX, and BS.His responsibilities include providing support to merchants, spotting and exploiting opportunities to grow the accounts in a healthy way (contract generation and consumer lending increase).Develop communication channels with all stakeholders for efficient problem resolution.So, what skills, knowledge, and experience do you have?SkillsFluent in verbal and written business English (essential).Excellent communication skills.Good understanding of financial analysis and accounting principles.Software and technology knowledge: Office package (spreadsheets mainly), Salesforce.Data management.Time management.Strong organizational skills.Attention to detail.Problem-solving skills.Process improvement.Self-accountability.Self-motivated.Ability to work in a fast-paced, results-oriented environment.High personal energy and enjoy a lively environment.Open to change/improvements