.Qantev is an AI insurtech company that helps health insurers deliver better healthcare to their members. We leverage insurers' historical health claims data and apply machine learning and optimisation to predict and enhance patient journeys. Our software impacts the lives of millions of people across the world, transforming the insurance industry from within.We are backed by top European investors and industry leaders, and have customers across the world (Europe, USA, LATAM, Asia, and the Middle East). Large insurers across 7 countries in Asia Pacific such as AXA, FWD, Generali, Pacific Cross, Bupa, etc., are using the Qantev Ai claims platform today. We are a growing team of talented, enthusiastic, and diverse professionals from more than 20 different countries and cultures. This fast-paced environment will provide you with an unparalleled opportunity for ownership and growth within the company.If you are passionate about technology and the insurance industry and have the skills and experience to drive pre-sales success, we would love to hear from you. Join Qantev and be a part of revolutionizing the insurance claims landscape with AI-driven solutions.We are currently recruiting a Customer Success Manager for our LATAM clients who will be based in Mexico.TeamYou'll join the Sales team, composed of ten talented professionals based in Paris and Hong Kong. As CSM, you will play a critical role in ensuring that customers achieve their desired outcomes and derive maximum value from the Qantev solutions. This involves proactively managing the customer relationship to drive satisfaction, retention, and growth.ResponsibilitiesOnboarding and Training:Develop a comprehensive onboarding plan in collaboration with the Engagement, Tech & product teams, with timelines, milestones, and resources.Guide new customers through the setup and configuration of the SaaS product after the build phase.Provide initial and ongoing training and resources to help customers get started and maximize product usage.Organize and conduct webinars, workshops, and other training sessions.Customer Relationship Management and Retention:Establish clear goals and success criteria.Conduct regular business reviews to evaluate progress and demonstrate ROI.Track and report on key success metrics aligned with client objectives.Manage contract renewals and negotiations.Build and maintain strong, long-lasting client relationships.Upsell and Cross-Sell:Identify opportunities for upselling and cross-selling additional products or services.Work with the sales team to pursue these opportunities.Product Expertise and Support:Serve as a product expert, able to answer detailed questions and provide best practices.Coordinate with technical support to resolve customer issues promptly.Educate customers on new features and enhancements.Customer Advocacy and Feedback:Act as the voice of the customer within the organization.Gather and share customer feedback to help improve the product and services
