.Customer Success Manager, Email Security, LATAMSolution Center | Full Time | Job Id: 21651 Now Available | Entry LevelWhy Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.Key ResponsibilitiesPlan and execute our post-sale onboarding process, to move the Harmony platform to production and provide the initial training.Assist and track customers with the ongoing deployment and usage of Harmony products and services.Author and contribute to knowledge base articles and user guides.Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers.Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business.Develop and nurture relationships with key customer decision makers.Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal).Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate.QualificationsTroubleshoot and resolve email delivery and mail flow issues, ensuring that emails reach their intended recipients efficiently and securely.Familiarity with email authentication protocols like DMARC, DKIM, SPF, and similar technologies to ensure email integrity.Strong technical presentation and communication skills, both verbal and written.Demonstrated industry experience interacting with customers.Technical background in messaging and Internet security principles.Ability to work independently in a high-velocity environment.Energetic, hardworking, positive attitude, team player, flexible yet organized and consistent.It would be great if you also have:CISSP or other cyber security certification.Degree in Computer Science, Electrical Engineering or equivalent