.**ForceManager **is the sales CRM for teams that are constantly on the move : they work with hybrid sales and r eport their sales activities from the road, in the office or at home.What makes ForceManager successfu l is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use and has integrated geolocation, Artificial Intelligence, and high user adoption rates.We are headquartered in Barcelona, Spain, but our team is international, and we all work remotely. With more than 90 employees, we can proudly say that we have more than 1500 customers worldwide.It's due to this strong growth at ForceManager that we require a **Customer Success Manager to join our team in Mexico **. The **mission **of our **Customer Success team **is to ensure customer **loyalty **and enhance **customer adoption **, **engagement, **and **growth **.As a Customer Success Manager, you will seek to develop a positive customer experience and foster relationships, while supporting ForceManager's loyalty. You will work alongside upper management to ensure customer projects' onboarding and promote retention of customers and an overall positive experience with the company. Additionally, you will use your technical side of projects and will offer insight and tips on how to use features and troubleshoot.Your mission will be to **drive revenues **by creating and maximizing customer value, focusing on long-term relationships.**Your functions will be**:- A ct as **a **t **rusted **a **dvisor to our **customers **, helping them to achieve **business value and ROI **from their investment in ForceManager.- Identif y growth opportunities to **ensure expansion **within your segment.- Work together with the Sales team and other departments to **maximize value for customers **, as well as **upsell and cross-sell **opportunities.- Monitor **customer usage data **, health indicators, **renewal dates, **and **growth opportunities **and translate them into strategies for success.- Understand customer use cases, objectives, and growth potential to correctly guide them through their experience with our solution.- Ensure **customer successful implementation and adoption **based on each customer ' s use case and needs.- Identify any internal or external **risks **that could impact the implementation or adoption of our products and services to address them with appropriate planning.- Be the **voice of the customer**: g ather customer feedback regarding possible bugs, improvements, and new features, passing it along to the Product team.**What we need from you:- Bachelor's or Master's degree- 1 - 4 years experience working in software solutions for companies.- Previous experience in **upselling and cross-selling **.- Previous experience with collections.- Technical understanding of SaaS concepts will be a plus.- Being completely fluent in Spanish is mandatory.- Good level of English (Writing and listening)
