Customer Success Manager

**Online Reviews Management**- Post reviews daily on various platforms, including Google (two per location), Indeed (one daily), Yelp (one per location daily), and Glassdoor (one daily).- Maintain high review ratings: Google should stay at 4.9 or above, Yelp at 4.9/5, and Indeed and Glassdoor at 4.5 or higher.- Handle chargebacks and manage ongoing disputes as needed.**Call Center/VA Management**- Proactively address client concerns, listening carefully, summarizing issues, and offering solutions.- Review call quality and effectiveness. Offer discounts to clients who weren't initially booked to encourage same-week visits.- Oversee message responses, ensuring they are handled within five minutes. If responses are delayed, tag the VA manager.- Respond to incoming messages from Podium for new clients, covering hours from 8 AM to 9 PM.- Adjust staffing levels as needed during slow periods.- Manage chargeback disputes for Affirm and credit card transactions, ensuring they are handled efficiently.Pay: $381,260.00 - $571,890.00 per yearWork Location: Remote