Customer Success Manager

.As the leading provider of open source database solutions, Percona's Customer Account Teams own and execute a portfolio of renewal contracts for Percona customers in an assigned territory. The Customer Success Manager will own their renewal pipelines, identify growth opportunities, negotiate contracts and work cross-functionally to ensure the customer's success with Percona. We're looking for a customer success manager with proven sales and account management experience to join our team.Our ideal candidate is someone who has proven experience in a software technology organization. You will be motivated by building strong customer relationships and driving growth within your account base through solutions selling. You love to be surrounded by other smart, driven people who are eager to share their knowledge, and will always have your back. What You Will Do: Achieve monthly/quarterly/annual renewal and expansion targetsAbility to qualify and negotiate expansion opportunities within existing accounts.Analyze customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; Identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategiesLead and present at regular remote client meetingsWork cross-functionally with Customer Success and delivery teams through the customer lifecycle including customer touchpoints, account growth, and renewals, providing transparency and accountabilityUnderstand a customer's overall use of Percona's products, services and drive adoption and success within your assigned customer baseAct as an internal advocate between customers and business functions (Sales, Marketing, Product and other teams within Global Services) to ensure the appropriate resources are engaged to address specific obstacles impeding a customer's adoption