Customer Success Manager

Molex is seeking a dynamic and proactive Manager for our Customer Service team that will support our Global Sales and Marketing Division. The position will organize staff and manage the Supervisors of the Customer Service Representative teams and ensure the teams and team members are providing industry-leading customer service.
Our Team At Molex, we not only employ some of the most talented people from all over the world, we work to help cultivate tomorrow's breakthroughs. From our corporate headquarters in Lisle, IL to manufacturing floors around the world, the Molex team is dedicated to helping further the limits of technology.
What You Will Do Serve as an escalation point for critical customer issues, concerns and account management.Maximize productivity of the customer service function while maintaining quality of response to Molex's customers.Engage directly with customers, Molex Sales team members and other resources as needed to resolve issues in support of customer satisfaction and company growth.Who You Are (Basic Qualifications) Support all active Supervisors in support of their respective Team members at our Guad Sur location.Willing to travel to the America's region in support of value added engagements (15%).Provide strategic leadership for the efficient and productive linkage between sales planning, customer forecasting of Molex and customers.Direct recruiting and development of human resources to support Molex's customer service organization.Ability to make decisions and prioritize activities with a balanced focus on sales and operational issues.Ability to recognize and act to critical situations with a clear sense of urgency.
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