Customer Success Manager

.DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients. DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients. We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture. Truly…we have a LOT of fun.We've been doing this since 2019 and we'd like to think we're pretty good at it. We are always looking for people who will make us better.Salary Range: Base - 35,000 MXN per month plus a Quarterly Bonus**RESUMES MUST BE SUBMITTED IN ENGLISH TO BE CONSIDERED**Location: Remote, Guadalajara MexicoBenefitsUnlimited PTO11 Paid HolidaysAnnual Week off For the Holidays$150/ month USD stipend towards health insuranceEssential Functions & ResponsibilitiesPillars: Revenue Management, Product Adoption, Customer AdvocacyRevenue ManagementMeet and exceed net churn, renewal revenue, and upsell revenue goalsIdentify and close opportunities for expansion within your Book of BusinessManage cancellation requests within the SLA guidelinesProduct AdoptionMeet and exceed product adoption goalsDrive product/feature adoption with solution-based consultations with customersIdentify and resolve at-risk adoption indicators within SLAReport product feedback to product teamExpert in product knowledge on features and function to achieve customer outcomesCustomer AdvocacyMaintain strict adherence to customer follow-up SLAs - We never want a customer to ask for an update.Solicit for advocacy opportunities (i.E. case studies, testimonials, webinar panelists, etc