Customer Success Manager

Job Responsibilities Coordinating and supporting Request For Quote from current and existing customers by defining cost targets, working closely with procurement team for material availability and pricing, submitting to RFQ.Service and maintain existing assigned customer base, support new clients.Primary point of contact and build long-term relationships with customers, key liaison between customer and internal teams.Ensure timely and successful delivery of our VS solutions according to customer needs and objectives.Forecast and track key account forecast, metrics and goals.Tasks and Responsibilities Technical oversight (feasibility review) and sales development according to QA Guidelines.Manage and oversee internal and external communications between external and internal departments.Administration of project folders, documents, and information.Project review, calculation and quoting in accordance with QA guidelines.Data entry and disposition of customer contracts.Pre-Calculation of material costs.Post-Calculation of material costs upon completion of project.Tracking extra material charges and unforeseen charges needed to complete project.Initiate ECN's (internal and external).Implementation and Organization Responsibilities.Organization of Projects and Assignments.Information Responsibilities.Maintain overview of all projects including all delivery schedules.Supports RFQ coordination with VS internal teams.Updating customer on finished goods deliveries after review with Production Planning.Other duties as assigned.Required Knowledge, Skills, and Abilities Thorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies.3+ years of experience in account management in manufacturing environment.Preferred degree in business or technical degree.Intermediate level work experience in Microsoft Office, Word, Excel, PowerPoint applications.Proven ability to juggle multiple projects, while maintaining attention to detail.Well-spoken and can interface easily with customers and internal support teams.
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