Job Summary :
We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force / Operations Team, and Account Managers & Sales Channel Teams.
This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair's data analytics software portfolio which include : RapidMiner(AI / ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment).
This posting is for a position within our Data Analytics Customer Success Team.
This role reports to the US Manager,
Customer Success Manager but will directly support one of the 3 Major Departments.
What You Will Do :
- Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and / or initiatives with our solutions.
- Become the customer's advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
- Provide support to our customers by sharing various enablement and support resources available for them.
- Work with Customer Success, Sales, and Technical Support / Services to gather intelligence on our customers.
- Assist with capturing client insights / use cases for deeper customer relationships.
- Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
- Learn and apply customer success techniques and client engagement development practices.
- Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases / goals.
- Present a can-do attitude, willing to jump in and help where needed.
What You Will Need : Basics :
Basics :
- Bachelor's degree in Data Science, Statistics, Computer Science, Information Technology, or a related field (Master's degree a plus).
- Proven experience applying data analysis techniques to solve business problems.
- Strong understanding of the CRISP-DM methodology.
- Working knowledge of supervised, unsupervised, time series, and text mining techniques.
- Basic understanding of ETL processes.
- Proficiency in SQL, R, or Python (experience with all three a plus).
- Experience working with REST APIs is preferred.
- Excellent communication and collaboration skills with all levels of the organization.
- Ability to think critically and solve problems independently.
- Strong organization, planning, and time management skills.
- Customer oriented self-starter who can work well with minimum supervision and strong attention to detail.
- Willing to travel (
How You Will Be Successful :
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business Firsts
- Embrace Diversity and Take Risks
What We Offer :
Mexico offers the following benefits :
- Salario Competitivo
- Horario flexible
- 75% prima vacacional
- 1 mes de Aguinaldo
- 12 días de vacaciones
- SGMM seguro de gastos médicos mayores
- Seguro de vida
- Seguro dental
- Fondo de ahorro
- Herramientas de trabajo
- Vales de despensa
- Work life Balance
- Employee Stock Purchase Program
- Equal Employee Opportunity
