**_Puebla_****_, _****_Mexico_****_ _****Customer Success Manager (remote position)**The Customer Success Manager will function as an advisor and will be in charge of the subscription(s) term cycle from onboarding, support, establishing QBRs (Quarterly Business Reviews).**General Accountabilities**- Onboarding new Microsoft CSP customers- Establishing QBRs (Quarterly Business Reviews to review customer's licensing, customer's tenant, and Microsoft best practice recommendations from Microsoft dashboards and scores.- Acting as the voice of the customer and document customers' needs and inquiries and take them to the Microsoft CSP practice to process.- Discover opportunities that help customers save on licensing costs- Discover upsell/cross sell opportunities for more services and subscriptions- Reporting to the lead of customer success manager on numbers of reviews & opportunities- Helping sales, inside sales, and BDMS on licensing/sale support requests- Ensuring world class customer service and promote subscription renewals when necessary.**Job Qualifications****Education**:- Bachelor's degree or equivalent experience- ITSM foundation training required.**Technical Skills**:- Customer Service. This is a client centric role- Willing to learn Microsoft Technologies, specifically Microsoft 365 and Azure (for those who already have this experience with Microsoft technologies is a plus!)- Willing to take exams if needed, exams are not mandatory- Has skills with word, excel, PowerPoint, Microsoft Teams**Professional Skills**- Fluent English language skills required: verbal and written communication.- Adaptive person- Experience collaborating with multicultural teams and customers.- Initiative-taking and disciplined.- Strong investigative and analysis skills.- Has great presentation and negotiation skills.- Ability to think out of the box (this skill is important when discovering opportunities with customers)***:**Benefits**:Healthcare, dental, vision, life insurance, savings fund, Christmas bonus, grocery bonus, annual bonus**PTOs**:Vacation, Sick, Holiday, and paid leaves**Save on commute**:Paid office parking**Discount Programs**:Medical related discounts**Prime location**:In the heart of Sonata, with views of Popocatepetl volcano, restaurants and amenities close by**Sponsored Events**:Team social events, Holiday dinner**Sport Activity**:Join your colleagues in various sport activities in the area**Eat & Drink**:Enjoy a kitchen stocked with drinks, coffee, and snacks free of charge