Customer Success Manager

.We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The Customer Success Manager serves a critical role to retain Clarivate's current business, identify and mitigate risk, and support the growth of key customers. You will work proactively with Customers and will help drive value derived from the Clarivate Academic and Government solutions by supporting their desired business outcomes. You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of the customers. The CSM will utilize their strong attention to detail, and identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!About You – experience, education, skills, and accomplishments…5 years of Customer Success or Account Management experienceMust be fluent in English and SpanishIt would be great if you also had…A background in academic libraries, government, or higher education strongly preferredExperience using a Customer Success software platform (Salesforce.Com, Gainsight, etc.)Ability to effectively interact at all levels of an organization and secure delivery of commitmentsAbility to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement planAbility to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the roleWhat will you be doing in this role?..