Job DescriptionWhat you get to do in this role :The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challengesEnsure customers are technically healthy and on the most recent version of our productIdentify criteria for assisting your customers by using Success Plays in the Success PlatformPromote ServiceNow customer success stories and processesEnsure that customers obtain the maximum value from their ServiceNow investment and use their licensesWork with ServiceNow teams to improve product adoption and increased footprintEnsure any escalated client issues are resolved quickly, using resources from across the company ecosystemQualifications5+ years of experience providing customer professional services or related business supportAbility to provide independent comprehensive servicesExperience resolving issues through analysisExperience in working collaborativelyServiceNow accreditations or certifications a plusEqual Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.#J-18808-Ljbffr