**About the Role**:
**Grade Level (for internal use)**: 08
**About the Role**: Customer Success Manager, Media and Dealer Solutions
**The Team**: The Industry Performance Product Management Customer Success Team is comprised of solutions-oriented, collaborative product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation, and internal and external communication, we ensure positive customer outcomes.
The Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist Sales in the discovery process to help clients articulate their goals and provide solutions. We provide frictionless facilitation to deliver successful, valuable outcomes and results.
This position is slated for U.S. coverage and will be partnered with our Automotive OEM/Agency Sales team.
**Responsibilities and Impact**:
**Become an expert on your clients**: their objectives, needs, and working style
Conduct prospective client demonstrations
Manage onboarding activities
Attend all meetings, compiling recaps and action items to maintain momentum
Running status meetings as needed
Work with product help desk to obtain and distribute user credentials
Coordinate onboarding training(s)
Manage follow-up engagements (insights, best practice recommendations, etc.)
Run point with internal resources to solve client issues, ensuring themes are communicated
**What We're Looking For**:
**Basic Required Qualifications**:
**University/College Graduate**: Business, Marketing, Communications or similar
Strong knowledge of, and/or interest in, the Automotive industry
Strong written and oral communication skills
Detail-oriented, driven by organization and efficiency
**Additional Preferred Qualifications**:
Strong critical thinking and problem-solving skills
An aptitude to learn and adapt quickly in a rapidly changing environment
The ability to build strong working relationships in a collaborative setting
- Please submit your resume in English.
About S&P Global Mobility
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.
What's In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
**Benefits**:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Diversity, Equity, and Inclusion at S&P Global**:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity,
