Customer Success Operations Specialist

**Company Description**

MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management.

**Profile requirements**:

- Prior experience in data analysis, operations, customer success or customer support roles.
- Practical experience in operational processes and improving workflows, with a focus on Data Analysis.
- Strong working knowledge and experience with customer relationship management (CRM) systems for managing customer interactions and maintaining accurate records.
- Google Suite expertise for data processing.

**Essential technologies and/or tools**:

- MS Office
- Google Suite
- Jira, Salesforce, Recurly

**Main responsibilities**:

- Administration of SOPs (standard operating procedures)
- Knowledge management
- Account audits
- Improvement Projects
- Supervision of the onboarding process
- Data Analysis

**We Offer**
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch, Breakfast, drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance