.**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.****About JumpCloud**JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.**Responsibilities**:- Support core functions, operations, and programs in the GCS department.- Upholding standards across projects including executive and key partner communications.- Assist Operations Managers with tasks, cards, and project needs through completion.- Improve operational efficiencies to drive higher levels of service and quality.- Create, manage, and update reports, dashboards, and other data analysis within Tableau, Salesforce, and other reporting tools- Improve operational efficiencies of service delivery by our Professional Service & Customer Success teams.- Uphold governance structures that drives data-driven decision-making- Manage, maintain, and assist scheduling and resource needs- Assist Customer Support Managers with scheduling needs ensuring JumpCloud maintains 24/7 global support availability.- Assist and lead projects with various stakeholders within the GSS department- Collaborate with Customer Support Managers and Tech Leads to increase the effectiveness of the customer experience with our Support Teams delivery and responsiveness.- Document operational processes across the GCS department- Establishing a standardized cadence for project reviews, decision-making, prioritization, and metrics analysis.**Qualifications**:- 2+ years experience creating, maintaining, and managing data dashboards, reports, and analysis leveraging DA tools like Tableau or Salesforce