.About the roleWe partner with our customers to ensure they are maximising value from their Blue Yonder products. You'll develop a deep understanding of the business operations and challenges of your assigned customers, understanding them in the context of their industry. Your will be building long term relationships with both IT and business stakeholders, supporting them through their entire Blue Yonder journey. Internally, you will represent the voice of the customer, you will be a key member of the core account team, along with the Account Manager and Technical Account Manager. If you enjoy driving real value, working collaboratively both internally and externally, in an energised and growing team, this role is for you.How will you contribute and drive success?- Collaborating to create and deliver to account plans across your assigned accounts- Identify and create opportunities of cross-sell and upsell opportunities and ensure non-event renewals- Build relationships with key stakeholders in the customer's organisation to enable a great customer experience and capture any concerns.- Keeping in tune with sub-industry trends and events that can enable you to effectively connect with your customers, understand their challenges, concerns and opportunities- Understand BY products and recognize how they can be used to solve problems and create value for your customers- Conduct periodic business reviews to drive adoption and value with your customers- Delivering and communicating ROI for your customers, both internally and externally, throughout the customer life cycle.- Act as the internal customer advocate within BY working various cross-functional teams- Follow internal processes to improve Customer's Satisfaction, Increase retention, Risk Mitigation