.For over 20 years, DiliTrust has been supporting legal departments in their digital transformation and is one of the world´s leaders in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico, and Lima. More than 2000 companies are using our products in over 50 countries.Are you passionate about digital innovation and customer relationships? Do you strive to deliver amazing customer experiences to increase satisfaction, loyalty, and retention? Join our Customer Success Team in our Ciudad de Mexico office.Our team and our company are growing quickly, so there are plenty of opportunities for growth. We are looking for high-quality, ambitious candidates to build a long-term career with DiliTrust.Reporting to the Regional Customer Success Manager for Spain & Latam, you will contribute to the growth of the department as part of a global team.Main responsibilitiesManage the needs and evolution of a portfolio of existing DiliTrust clients in Latam, ensuring success, retention, and growth (Account Manager role). This implies:Establish and nurture strong executive sponsorship and manage the relationships with a portfolio of clients: senior executives within multinationals and mid-sized companies. You will do business with CEOs, board members, and management teams.Monitor business & usage KPIs, training needs, and clients' suggestions; manage requests for changes, up/down selling, and incident escalation.Create excellent first-time user experiences leading the onboarding of new customers, training them and providing support for the change management that facilitates the adoption of DiliTrust (Project Manager role). This implies:Be a DiliTrust portfolio expert and gain a good understanding of the DiliTrust Governance Suite use cases.Spearhead, create, and drive a full project implementation plan for each customer you onboard.As part of the Customer Success team, you will help to nurture customer relationships, sharing best practices and experiences with the CS Global team and participating actively in ongoing initiatives.Skills and experience requiredThis role requires strong communication skills, both verbal and written, as well as displaying executive presence and confidence in varying levels of customer situations.Cross-group collaboration, resource orchestration, analytical capabilities, and attention to detail are required.You must be focused on results and have a strong desire to learn and become a functional expert of several products, demonstrating great adaptability, flexibility, autonomy, and strength of proposal.Minimum of 3 years of experience in an Account Management position, roles related to customer engagement, delivery management, and/or project management.Bachelor's degree or equivalent work experience.Business fluency in Spanish and English (French and Portuguese are a bonus).Based in Ciudad de Mexico. Flexibility to address customers' specific needs, including paying visits to customers if required
