.Company Description**Who We Are**QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer goods products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.**Job Description**:**Job Profile Summary**:The Customer Service Representative: Maintains direct contact with customers before and/or after the sale.Supports sales team by developing and maintaining positive customer relations with clients/customers,which can substantially affect service and/or product revenue(s). Works with various departments to meetmaintenance services sales goals. Works with customers and/or distributors to receive accurate account ofequipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales orboth.**Responsibilities**:1. User Count Audit Management (UCA)2. Maintenance Renewal Maintenance renewal follow-up on ALL accounts - not quote or invoice preparations, butfollowing up with customers to renew maintenance. Quarterly Scrubbing - Review maintenance list and update status and input maintenance valuein Trinity at beginning of each quarter, for target setting Regular update of maintenance status in Trinity and get sales involvement early whererequired. Protect and Grow our maintenance revenue. Alert sales rep early of potential maintenance drop-off. Repair relationships with unhappy customers who are off maintenance and try to get themback.3. Pro-Active Calls Monthly call scripts provided by Corporate to call each customer every 6 weeks or whenever Call scripts include Restart campaigns, new modules, Customer Satisfaction Survey follow-up,webinars, support incident reviews, learning portal, etc. Direct customers on where to get various information within QAD web and assist them whererequired. The team will analyze trends based on reported incidents by a customer, engage inconversations on the current use of the software, highlight inefficiencies and discuss trainingneeds for the customer's employees. Increase customer satisfaction survey feedback Inform sales rep on accounts that need attention.**Qualifications**:**Qualifications**:1. Education/Licenses: Bachelor degree in Business Administration or Marketing or other related field2. Language: Excellent English and Chinese3. Experience: at least 2 years in an administrative function or customer service or sales operationsenvironment4. Computer skills: Good at Excel, Power point, and MS office, well conversant with internet5