Customer Success Senior Specialist

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Creates demand for the organization's products and services by raising their profile with customers. Achieves revenue targets by increasing revenue spend per account. Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.Develops effective relationships with key senior-level decision makers and influencers at an assigned group of customer accounts that typically includes a limited number of strategic customers.Achieves revenue targets by increasing revenue spend per account.Facilitates client meetings presenting all available information.Proactively reaches out to accounts to ensure there are no retention risks/losses.Provides information about the organization's products and services by raising their profile with customers through face-to-face presentations and phone conversations.Responds to escalated customer issues.Education Required: MBA, MSc or related discipline, or equivalent work experience.Experience Required: At least 8 years.#J-18808-Ljbffr