Customer Success Specialist

As a Customer Success Specialist, you will be responsible for the overall health and retention accounts.
You will be expected to onboard accounts, proactively reach out to improve health based on Gainsight triggers, conduct quarterly/annual business reviews, and have renewal/cancel and pre-cancel conversations with clients.
**Responsibilities**:

- Onboard new customers.
- Monitor health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews.
- Have save/pre-cancel conversations.
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.
Skills:

- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Exceptional product knowledge.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.
Requirements:

- 1 plus years of experience in a customer facing role.
- Understanding of SMB space a plus
- Knowledge of Salesforce CRM a plus.
**Benefits**:
Monthly base salary $14,950 + ap bonus $175 + $500 food stamps, savings fund 4%, christmas bonus 15 days (increase with tenure)