.Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! The Customer Success Analyst is responsible for supporting the Customer Success Team in operational activities and the renewal process. This role collaborates with the customer success team to ensure the correct renewal process.About the RoleIn this opportunity as a Customer Success Specialist, you will:Internal focal point to support Customer Success Managers (Support for operational processes).Explanation of internal processes, understanding of different scenarios, development of internal and external relationships at all managerial/operational levels.Survey of requirements, understanding of the scenario for contractual negotiations, application of readjustment indexes and, when necessary, risk mapping and reversal actions for retention.Monitoring and direct control of accounts in Salesforce: Completing and updating the system (Accounts and Opportunities).General monitoring to guarantee renewable revenue during the renewal period.Monitoring of KPIs and Closing Periods.Direct monitoring of the general billing process, from completing the system to guaranteeing billing confirmation.Direct follow-up with the contract team on documents and other requests involving customer demands.Guidance on approvals and follow-ups on various requests involving changes to documents (contracts, amendments, and others).Mapping and monitoring of customer demands directed by the Customer Success Manager, reducing impacts on the commercial flow.Development of internal and external relationships at all managerial/operational levels; Direct contact with external customers and monitoring of various demands (when necessary).Management and follow-up of (operational) implementation processes for the new ERP (SAP).Management and monitoring of (operational) product implementation processes.About YouYou're a fit for the role of Customer Success Specialist if your background includes:BA/BS Degree in Business Administration, Accounting or equivalent.2+ years of experience within or supporting Customer Success or sales teams.Salesforce experience and knowledge of enterprise SaaS tools.SAP experience and knowledge preferred.Strong analytical ability and able to prioritize multiple projects.Clear communicator with excellent written, verbal, and listening skills.Excellent problem solving, project management, interpersonal and organizational skills.Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications.Excellent critical thinking skills; is able to break down ambiguous problems into concrete, manageable components and think through and effectively communicate solutions.Deep data and analytics skills.Self-motivated and self-learner with the ability to work under minimal supervision.SaaS and B2B experience preferred