.Talent Acquisition- Lead Consultant at FICO | IT Recruiter | Technical RecruiterFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The OpportunityLAC FICO Customer Success team manages FICO's main clients across Latin America. The Client Success Manager (CSM) is an advocate for our clients and is responsible for maintaining and growing the existing FICO revenue stream within an installed base in the region. This position will also be responsible for developing client relationships, improving customer satisfaction, protecting and growing revenue, preventing crisis and guaranteeing that all areas and actions are synchronized and properly working according to customer expectations.The CSM should be seen as a trusted advisor to our customers, partnering with our key clients to build strong relationships, ensuring that their solutions are exceeding their business needs and maintaining an exceptional level of customer satisfaction with FICO as a whole.What You'll ContributeDevelop and manage a Territory Plan to improve customer satisfaction and grow current baseline.Develop, articulate, and refine FICO value specific to client needs.Build client relationships with key executives.Negotiate and drive to execution sales of value-added services, renewals, and change requests.Negotiate and execute renewals of existing FICO software and solutions.Prepare and present client business reviews and account status reviews.Determine and oversee actions required to deal with any customer satisfaction issues.What We're SeekingBachelor's degree.Demonstrated success in enterprise software sales/customer management.Ability to effectively communicate across all levels of the client organization; from hands-on technicalresources to C-level executives.Ability to promote upselling and cross-selling opportunities.Ability to work in a team environment, yet able to lead and coordinate activities across virtual teams.Strong sense of urgency and able to work under tight deadlines.Bilingual in English and Spanish.Our Offer to YouAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.Why Make a Move to FICO?At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics
