.**Position**:Customer Suport Associate Manager - Value Added ServicesLooking for your next big challenge? Arrow has the right position for you! At Arrow, we're looking for a Customer Support Associate Manager for Value Added Orders in our Nogales, Sonora or Guadalajara Offices.In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing, handling the end to end process.**What You Will Be Doing**:- You will be working in our Value Added Service side.- You must be taking care of our end-to-end process to never stop the progression of our light manufacturing, including Quoting and RMA management.- You will be providing support and you need to keep updated the Inside Sales Representatives and Customers.- You must work with asset to process or expedite critical components in order to never stop the building process and ensure customer requirements are met.- SWAPS.- You must be working with Internal Requisitions - IR - ISO.- You must be working with Allocations / Constraints Materials.- You must be working with BOMs.- Manage the Order Management Team, overseeing and resolving a variety of complex operational and administrative issues.- Manage customer service staff, responding to customer escalations and performance issues of the department.- You must keep an efficient Backlog Management.- Keep an efficient productivity.- Measure your team in regular basis using the right Key Performance Indicators - KPI's.- Data compilation, comparison, and analysis.- You must be pulling reports from our Business Intelligence - BI system.- Build Executive Quarters Reports.- Teamwork.- Compliance.- Provide assistance and direction to other stakeholders in the supply chain process to discover / eliminate inefficiencies or adjustments involving the customer and/or Arrow.**Job Complexity**:- Coordinates and supervises the daily activities of business or technical support or production team.- Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors.- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.- Accountable for the results of Value Added - Order Management team.- Solves problems based on practice and precedent.- Trains team members and provides input to employee performance evaluations.- Works within established procedures with a moderate degree of supervision.**What You'll Need**:- Typically requires a 4-year degree and a minimum of 5 years of related experience.- Industry experience is preferred in a similar field.- Communication skills.- Teamwork-oriented.- Ability to communicate fluently in English is a must.- Must be familiarized with BOMs.- Must be familiarized with ERP systems - Oracle is a plus.- Must be familiarized with Business Intelligent - BI systems
