WHO ARE WEAptar is a global company delivering excellence in engineering and dispensing solutions that improve the lives of millions of consumers across the globe.
Our workplace is an exciting environment of innovative thought, initiative, trust and teamwork.
YOU SHOULD WORK HERE BECAUSE WE: Attract and develop high performing people.
Promote a diverse and inclusive work environment.
Allow for failure by allowing people to make mistakes through an open and trusting environment.
Invest in the development of employees through local, regional and global career opportunities.
Contribute to the communities where we reside.
WHAT'S NEW WITH APTAR We have an exciting position open in Mexico,Customer Service Analyst, reporting to Customer Service Manager.
This position will be based in Mexico and the candidate will interacts with international customers to support export sales of an organization's products and/or services.
Familiar with international variances in cultural and legal issues as pertaining to imports and exports.
Familiar with a variety of concepts, best practices and procedures for customer service.
Job Elements & Position Responsibilities Partner with intercompany locations to provide export documentation, price quotations and respond to questions related to orders, whether in-house or in-transit.
Be familiar with export and import requirements, by country.
Develop healthy rapport with internal and external logistics partners, including Shipping Coordinators, Buyers and Freight Forwarders in order to better support international customers' requirements.
Learn and support intercompany pricing policies and procedures.
Complete order entry, provide order status information, inventory levels, late shipment notification and coordinate or consolidate shipments for assigned customers.
Learn and develop an understanding of the Aptar product line offerings and options in order to make recommendations or suggest alternatives, as required.
Create new material numbers, as required.
Perform a wide variety of duties to assist customers' buying patterns in order to contact customer and secure new orders and releases.
Respond to customer communications regarding requests for information, resolution of quality or product issues, pricing, and lead time requests.
Prepare and maintain special reports for customers as required.
Skills & Education: Bachelor's Degree in related field preferred but not required if candidate possesses minimum levels of relevant experience in lieu of degree.
Extensive knowledge of Microsoft systems (Word and Excel).
Excellent people interpersonal skills and team player.
Excellent oral and written communication skills.
Strong organizational skills, including the ability to multi-task.
Knowledge of SAP, with emphasis on Sales Order Management.
3+ years' experience in a Customer Service Representative position.
Working knowledge of export documentation and U.S. Customs regulations.
Fluency in English.
Despite Spanish, additional languages is a plus Manufacturing and Quality experience a plus.
WHAT WE OFFER: Competitive base salary and performance-based bonus plan.
An Exciting, Diverse and value based working environment Home Office Policy Award-winning Corporate University offering personal development and training opportunities.