.Customer Supply Chain LeadWe are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.About the roleReckitt is looking for an inspiring Customer Service Manager to shape the heart of our customer experience. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connections and ensuring every interaction is a step towards a brighter future. Enhance your leadership journey with us, where your innovative spirit and dedication to service can truly make an impact.Your responsibilitiesProvide stellar customer service by representing and understanding the distinct needs of our customers.Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery.Establish and deepen customer relationships, ensuring seamless transactions and service quality.Identify and action opportunities to improve business processes and customer satisfaction.Motivate and guide your team to optimise workflows and amplify service excellence.The experience we're looking forSolid background in customer service with a grasp of commercial insights and technical know-how.Demonstrated success in collaborating for project delivery with various stakeholders.Proficient in identifying and meeting the unique requirements of customers.Experience in team leadership, with an ability to foster a strong customer-oriented culture.Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.Supply chain, logistics, and business process improvement expertise.The skills for successSupply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.What we offerWith inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market