Customer Support Agent (E-Commerce)

Passionate about shaping the future of health? Dive into an opportunity with a leading Direct-to-Consumer (DTC) brand. Our client is revolutionizing the industry, merging high-quality products that promote a healthy lifestyle. They're seeking a dedicated, customer-centric individual to join as a

If you're driven to make a significant impact and be part of something monumental, this role is beckoning.

This is an incredible remote opportunity to work for a US-based company.

**What You'll Do**:

- Assist customers in navigating the website, placing orders, and addressing product-related queries.
- Leverage experience in e-commerce to guide customers through the purchasing process and troubleshoot any issues they may encounter.
- Engage with customers across various platforms, ensuring consistent and high-quality support.
- Be prepared to provide support via phone when necessary, offering a personalized and empathetic experience.
- Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline, and follow up to ensure resolution.
- Proactively identify areas for improvement in customer support processes and suggest enhancements.
- Collaborate with the team to implement changes that enhance overall efficiency and customer satisfaction.
- Clearly convey the benefits of a product to potential and existing customers.
- Report customer feedback and platform issues to improve the customer experience.
- Maintain a courteous and calm manner at all times to de-escalate stressful situations.
- Suggest products and services to clients based on their requests and needs.

**What You Need**:

- Previous experience in a customer support role in an e-commerce environment. **(Is a must)**:

- Exceptional written and verbal communication skills.
- Proficiency in using customer support software and multitasking in a fast-paced setting.
- Ability to adapt and learn quickly in a rapidly evolving environment.
- Empathetic and enthusiastic approach to customer interactions.
- Self-sufficient with the initiative to propose and implement process improvements.

**Salary & Benefits**:

- Competitive salary.
- This is a full-time (40 hours per week), long-term position.
- The position is immediately available and requires entering into an independent contractor agreement with TLNT.
- Work from home.
- Monday through Friday, 8am to 5pm (+/- 1 hour accepted) - PST.
- Additional perks and benefits.