**Who are we?**:
**WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily.
The WA.Platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods. **WA.Technology** enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it.
**Long story short, you will**:
Be the go-to person for our customers! You'll help resolve issues with access, payments, bonuses, and system setups, delivering fast and top-quality support across multiple channels. Collaborate with internal teams to find effective solutions and spot opportunities to improve our processes. If you're tech-savvy and love helping people, this role is for you!
**The main responsibilities we will trust you with**:
- Handle and resolve technical support requests for iGaming platforms, including issues with access, payments, bonuses, and user configurations.
- Log and manage incidents accurately in ticketing systems to ensure efficient handling and resolution.
- Escalate complex issues to technical teams or higher levels when necessary.
- Collaborate with internal teams (Operations, Finance, Development) to deliver quick and effective solutions for customer issues.
- Stay updated on new products, system functionalities, and promotions to provide informed support.
- Identify trends in customer requests and suggest improvements to processes and tools.
**Your areas of knowledge and expertise**:
- At least 1 year of experience in technical support or customer service, preferably in the iGaming industry (online casino, sports betting) or related sectors (e.g., fintech, technology).
- Familiarity with digital platforms, CRM systems, and remote support tools.
- Experience handling electronic payments, digital wallets, or anti-fraud system queries is a plus.
- Knowledge of ITIL/CompTIA A+, IT Helpdesk Professional, or equivalent certifications is advantageous.
- Strong problem-solving skills, with the ability to stay composed under pressure and maintain a positive, "can-do" attitude.
- Excellent time management and prioritization skills to handle multiple tasks effectively.
- Fluent in Spanish (C2) and proficient in English (B2+), with outstanding written and verbal communication in both languages.
- Ability to work in rotating shifts, including weekends and holidays, ensuring 24/7 support for our global users.
- Join a dynamic, fast-paced environment where you'll play a key role in providing top-notch support to a growing portfolio of clients. We value proactive team players who bring empathy, attention to detail, and a passion for problem-solving. Grow your expertise in the iGaming industry and make a real impact!_
**Some of the benefits of working with us**:
- Opportunity to work with well-connected industry leaders.
- A leadership approach that fosters innovation, creativity, and trust.
- Opportunity to experience the buzz of highly driven and motivated work colleagues.
- Experience a start-up feel in a fast-paced growth-driven environment.
- Be part of international projects with a direct impact on user experience.
- Multicultural environment where you can learn and grow professionally.