Customer Support Agent - Mexico

Department Customer Service Location Mexico CityAt Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?Our Mexico team is currently looking for a Customer Support Agent to provide our clients world class support.If you are a customer-oriented team player and you are looking to make your mark with an industry leader, we want to hear from you!Your day-to-dayGuide and troubleshoot with the clients through diverse technical tasks such as audio connections and / or digital signageEnsuring the SLA agreementsCreate work orders for service visits, product shipments and replacementsCoordinate customer´s service requirements with other appropriate department as necessary (programmers, KAMS, warehouse, technicians)Communicate solutions, successes, and opportunities to improve our servicesMake the client feel comfortable with the serviceDaily monitoring status of every networkYour qualificationsFluent English (spoken and written)Over 2 years of professional experience in customer servicesSolution and customer orientedInvest in continuous improvement and learning opportunitiesStrong team-playerAbility to multi-taskExcel / Sales Force knowledgeMultitask skillsHigh school certificate (Minimum)Basic knowledge about digital signage and audio connectionsLife at StingrayA cool office space in Mexico CityStatutory benefitsFree English classesMontreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide.Share this opportunityFacebookLinkedInCopy Link