Odoo is the world's top open-source ERP SaaS software, and Technical Support is the key to our future success! **Customer Support Analyst **coordinate with various service teams to strategically find the best solutions for businesses that use our software.
This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills and understands small to medium-sized businesses and the functions within them.
This role does not exclusively involve handling phone calls; the primary method of contact with the customers is through our tickets system.
**Responsibilities**:
- Create solutions and effectively communicate (written, verbal) to customers
- Maximize customer satisfaction through a timely and accurate resolution of customer inquiries/issues
- Collaborate with Engineering, Product, and Developer teams to escalate critical issues
- Gather feedback: our product team loves to crank out features that our users are asking for
- Boost Customer Satisfaction and productivity.
**Must-Have**:
- Bachelor's degree
- Passion for software products
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Excited to play an integral role in a rapidly evolving field
- Ability to learn
- Critical learning and social setting.
**Nice to Have**:
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Sociable and outgoing
- Prior experience at a fast-growing startup
**What we offer**:
- Flexible working hours
- Hybrid work
- Health insurance
- Life insurance
- Christmas bonus
- Vacations
- Unlimited sick-days
- Extended maternity/paternity permission
- Continuous training
- Sport activities
- Great work environment!
- Sponsored events
- Gym
- Fruit, coffee and snacks
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work!
Tipo de puesto: Tiempo completo
Sueldo: $22,000.00 - $32,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Días de maternidad superiores a los de la ley
- Días de paternidad superiores a los de la ley
- Días por enfermedad
- Horarios flexibles
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Servicio de gimnasio
- Trabajo desde casa
- Vacaciones adicionales o permisos con goce de sueldo
Puede trasladarse/mudarse:
- 11520, Ciudad de México, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Pregunta(s) de postulación:
- ¿Hablas inglés intermedio/avanzado (B2,C1)?
- En caso de que seas seleccionadx, ¿cuánto tiempo necesitarías para comenzar a trabajar con nosotros?
- ¿Cuál es tu expectativa salarial neta? (es decir, libre de impuestos)
Educación:
- Licenciatura terminada (Obligatorio)
Lugar de trabajo: In person