Customer Support Associate

**Position**:Customer Support AssociateArrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.**What You'll Be Doing**:- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order entry & maintenance, managing inbound customer order forms, filing, maintenance for contract pricing.- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.**What You'll Need**:- Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.- 1-3 years of customer service experience.- Intermediate knowledge of Microsoft Excel.- Ability to communicate fluently in English.**What's In It For You**:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.- 30 days of Christmas bonus- 40% vacation premium- 12 vacation days- Vision and Dental Assistance- Life Insurance- Healthcare Insurance- Food Tickets- Restaurant Tickets- Growth Opportunities- Paid Time Off on your birthday- On-site Café with Catering- Saving Fund- And more!**Hiring Range**:$ 16,816.67 - $ 19,800.00 MXN Monthly**Location**:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)**Time Type**:Full time**Job Category**:Business Support