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**Position**:Customer Support Associate IAt Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices.
In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
**What You'll Be Doing**:- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.- Assist Sales with overall Quote to Order activities.- Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.- Backlog Management.- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
**Job Complexity**:- Has developed knowledge and skills through formal training or considerable work experience.- Entry level often for those with work experience in the skill area.- Works within established procedures with a moderate degree of supervision.- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
**What You'll Need**- 1 year of experience or High school graduate with equivalent related experience.- Industry experience is preferred in a similar field.- Must be familiarized with ERP systems.- Must be familiarized with Quoting process.- Must be familiarized with RMA.- Must be familiarized with Expedites.- Basic to intermediate knowledge of Microsoft Excel is a must.- Experience supporting sales efforts.- Communication skills teamwork-oriented.- Ability to communicate fluently in English.
**What's In It For You**:At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package