**Position**:
Customer Support Associate II
At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices.
In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Responsible for Post-booking to Invoice process, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management
- Pull reports from our Business Intelligence - BI system.
- SWAPS
- Internal Requisitions - IR - ISO
- Allocations / Constraints Materials
- Work with BOMs
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
**Job Complexity**
- Has developed knowledge and skills through formal training or considerable work experience
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions
**What You'll Need**
- Typically requires a 4 year degree and 3-4 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field
- Must be familiarized with BOMs
- Must be familiarized with ERP systems - Oracle is a plus
- Must be familiarized with Business Intelligent - BI systems
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.
**What's In It for you?
**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more!
**Annual Hiring Range/Hourly Rate**:
$20,000.00 - $22,137.50 MXN Monthly
**Location**:
MX-SON-Nogales, Mexico (Luis Donaldo Colosio Blvd)
**Time Type**:
Full time
**Job Category**:
Business Support