Customer Support Associate Ii

**Position**:Customer Support Associate IIPrincipal Accountabilities- Plan and pipeline inventory for low to medium complex customer demand-lower dollar value and/or lower part count.- Review backlog and shortage reports to assure uninterrupted supply of inventory.
Tools would include backlog matching, shortage reports and the Arrow flex reports with minimum customer interaction.- Prepare Arrow generated forecasts for e-compass.
Upload and manage the exceptions generated from the e-compass processing.- Maintain manual bonds to assure interrupted availability of inventory.Job Complexity- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience- Completes work under general supervision- Likely to act as an informal resource for colleagues with less experience- Identifies key issues and patterns from partial/conflicting data- Takes a broad perspective to problems and spots new, less obvious solutions- May be either a senior level support or an entry-level professional roleExperience / EducationTypically requires a 2 year degree and 3-5 years of experience or High school graduate with equivalent related experience.
May require specific certifications.
Fluent english, advanced excel.
**Annual Hiring Range/Hourly Rate**:$16,325.00 - $19,800.00 MXN Monthly**Location**:MX-JAL-Zapopan, Mexico (Office) 47.5 Hrs**Time Type**:Full time**Job Category**:Business Support