Description :Are you looking for a fantastic career opportunity?Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Support Associate III for our Tlaquepaque branch who is passionate about being on the forefront of leading-edge tech!What You'll Be Doing:Act as communication coordinator from the Service Centre towards assigned customers.Manage both EDI and manual customer order entry.Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries.Including communication with the customer.Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.Manage compliance with export rules for controlled products, including preparation of export licenses.Be accountable for delivery to the customers and resolution of shipping and price discrepancies.Manage customer returns / RMA and invoice discrepancies.Communicate with the customers regarding order confirmation, shipping and tracking information.Create and send out defined reports to the customers on a regular basis.Occasionally participate to meetings with customers as required.Manage customer forecast communication both internally and externally.Analyse, escalate and take appropriate action on Shortages.Create new customer price agreements.What We Are Looking For:Experience / EducationTypically requires a 3-year degree and 3–5 years of related experience.May require specific certifications.• Intermediate to advanced knowledge of Microsoft Excel• Ability to communicate fluently in English• Previous experience in similar roleWork Arrangement:Hybrid: 3 days in office / 2 days from homeWhat's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package:30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating daysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundAccess to Arrow's Employee Discount ProgramOn-site Gym and Lockers, Free for Use to All Employees!Growth Opportunities, and more!Apply now!Annual Hiring Range/Hourly Rate:$21,191.67 - $24,933.33 MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type:Full timeJob Category:Business SupportEEO Statement:Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.Arrow is an equal opportunity employer.All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.()
