.Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges. From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:Hire the best people around the world; Prioritize ourcustomers and results over titlesFoster an inclusive culture that celebrates bold thinking and diverse perspectives; Offer open vacation time, flexible paid holidays, and company-wide mental health days; Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms What You Will Do: Assist and support our existing customers (hotel properties) daily in the use of our software in English and Spanish and/or Portuguese Resolve customers' complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers Troubleshoot and make outbound calls for escalated issues when necessary Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software Gather customers' feedback and requirements for future releases of the software Use training materials to keep up-to-date with the latest system's updates Help create new tutorials as needed by contributing content to the database of support articles Attend company-wide online training sessions Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients Able to lead to multiple personality types Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you